Privacy Policy

Effective Date: 03 June 2025
Last Updated: 03 June 2025

GoalVow Holdings (Pty) Ltd (“GoalVow”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our websites, use our services, or engage with us online.

By accessing or using any part of our services, you agree to the terms of this Privacy Policy.

1. Who We Are

GoalVow Holdings is a purpose-driven education and skills development company that operates schools, academies, career platforms, and support services across Africa and the Global South.

2. What Information We Collect

We may collect the following types of personal data:

  • Contact Details: Name, email, phone number
  • User Information: Username, account profile, preferences
  • Demographics: Age, gender, location
  • Educational Data: Enrollments, course activity, performance
  • Technical Data: IP address, device type, browser, usage data
  • Payment Information: Processed securely by third-party gateways (we do not store card details)

3. How We Use Your Information

We use your data to:

  • Create and manage your account
  • Provide access to courses, resources, and support
  • Improve the quality and personalization of our services
  • Communicate updates, promotions, and certifications
  • Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent
  • Our legitimate interests (e.g., to improve services)
  • Contractual necessity (e.g., course delivery)
  • Legal compliance (e.g., tax or accreditation reporting)

5. How We Share Your Information

We may share your data with:

  • Accreditation bodies (e.g., QCTO, CPD, SETA)
  • Service providers (e.g., cloud hosting, payment processors)
  • Subsidiaries within the GoalVow ecosystem
  • Government agencies when legally required

We do not sell or share your personal data for marketing purposes without your consent.

6. Your Rights and Choices

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Delete your data (“Right to be Forgotten”)
  • Object to processing or withdraw consent
  • Request a copy of your data

Visit our Privacy Center or email privacy@goalvow.com to submit a request.

7. Data Security

We use encryption, secure servers, and role-based access control to protect your information. However, no system is 100% secure, and you should also take steps to protect your credentials.

8. Data Retention

We retain personal data for as long as necessary to:

  • Fulfill educational, legal, and financial obligations
  • Provide you with support and access to earned certifications

You may request early deletion by contacting us.

9. Cookies and Tracking

We use cookies to enhance user experience, analyze traffic, and personalize content. For more information, please review our Cookie Policy.

10. International Users

While we are based in South Africa, our systems may process data internationally. If you’re outside of South Africa, your data may be transferred in accordance with applicable data protection laws.

11. Children’s Privacy

We do not knowingly collect personal data from children under 13 without parental consent. If we discover such data, it will be deleted immediately.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in technology, law, or our operations. Any updates will be posted on this page with a new effective date.

13. Contact Us

For questions or concerns, contact:

GoalVow Holdings (Pty) Ltd
Email: privacy@goalvow.com
Address: 17 Vultee Crescent Cape Town South Africa

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